FAQs

All orders need to be confirmed with a 20% non refundable deposit
Full payment to be received two weeks prior to event by BACs transfer. Full details given on invoice
If any items are damaged or lost during hire period you will be contacted & invoiced after the event (As per initial invoice breakdown) Payment for this will then be expected within 7 working days. We understand accidents can & do happen.
Delivery & collection can be arranged on enquiry. Delivery charges are calculated on mileage & this charge will be clearly stated on invoice if applicable. Orders over £50 (not inclusive of delivery/collection charge) receive free delivery, providing delivery address within our working boundary, discussed on inquiry. Free collection from Bristol area address also available.
We accept no responsibility for injury or harm caused to any person by any item during hire period. All items are hired & are therefore the responsibility of the hirer until time of return.
At time of order confirmation you will sent a copy of our T&C’s along with your invoice by email. We ask that this is signed & returned to us to confirm you agree to our terms of hire.
In the event that you need to cancel a booking we ask if you could let us know as soon as possible. The 20% non refundable deposit will kept. If full payment has already been made the remaining balance will be refunded back to the payment account as soon as the notification of cancellation is received.
Please pack all items for return/collection as they arrived to you. If collection has been prearranged please have items ready at agreed location at agreed time. If items have been used for food/drink please rinse them off. Bunting & linens will be hand laundered by us following return.
The real charm of our items in sometimes best seen when viewed. Our HQ is currently a small loft at a family house so we are able to offer viewings on an individually arranged basis. We have also put together a gallery to help show you this. Further photos of items or enquires regarding size or colour for instance can easily be answered individually.
Hire period is variable as each item is on a one off & availability may vary during busy summer months. Standard charge as quoted in website & invoice gives you 48 hours with the item. Extra day extension prices available on enquiry